Shipping damage — what should I do?

When you receive the goods, it's important to check the packaging immediately for any damage. If you notice any damage, do the following:

1. Report the damage directly to the carrier/driver so it is recorded and photos can be taken on site.
2. If you accept the package anyway, you should state that you accept it with reservations.
   Alternatively, you may refuse acceptance so the item is returned.
3. Take your own photos of the packages and any damage.
4. Open the packages immediately and check whether the items are also damaged.
5. If the item is damaged, take photos and contact the shipping company — or us — as soon as possible and no later than 3 days.
6. Send photos of both the damaged packaging and the damaged item to us at:  info@supersellers.dk

We will help you handle the damage claim

Claims

Any defects must be reported to SuperSellerS within 3 days of receipt.
Claims are only accepted by arrangement with the seller and must be returned in their original packaging.

SuperSellerS operates exclusively B2B.
Since the purchase was made between two companies, it is — according to the Contracts Act — not covered by the Sale of Goods Act.